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I understand that in the event of a medical emergency requiring veterinary care, if I cannot be reached, I may be held financially responsible for costs as approved above.
Please read all policies before signing.
Pricing
All grooming services are starting prices. Final pricing may vary depending on breed, coat type, coat length, coat condition, behavior, and time required. Payment is due upon completion.
Matting Policy
If matting cannot be safely brushed out, shaving may be the most humane option. We will attempt to contact you before proceeding. If unable to reach you, you authorize Premium Paws to groom your pet in the safest manner possible. Additional charges may apply.
Matted Coat Release
By scheduling a grooming appointment, you acknowledge that mat removal may cause temporary skin sensitivity or irritation and that these conditions are not the result of the grooming process.
Appointment & Late Arrival Policy
Please arrive on time. Appointments arriving more than 15 minutes late may need to be rescheduled or may incur a late fee.
Cancellation / No-Show Policy
We kindly ask for at least 24 hours notice for cancellations. Cancellations with less than 24 hours notice may be subject to a fee of up to 50% of the scheduled service.
Late Pick-Up Policy
Please pick up within 45 minutes of completion notification. Pets picked up later may incur a late pick-up or daycare fee.
Flea Policy
If fleas are discovered, a flea treatment may be required. Additional charges may apply.
Behavior & Safety Policy
If a pet displays behavior that may pose a risk, we may pause the groom, modify the service, or apply a handling fee. In rare cases the groom may need to be rescheduled or referred to a veterinary groomer.
Senior & Health Policy
Senior pets or pets with medical conditions may require shorter or modified sessions. We will always prioritize your pet's health and safety.
Vaccination Policy
Dogs must be up-to-date on required vaccinations including rabies. Proof may be required prior to the appointment.
Photography Policy
Photos may occasionally be taken for social media or marketing purposes. Please let us know if you prefer your pet's photo not be used.
By signing below I confirm I have read and agree to all Premium Paws grooming policies.